FREQUENTLY ASKED QUESTIONS
+ Can I get a refund?
- ALL SALES ARE FINAL.
+Are there any restrictions for Bungee Fitness?
- Our bungee equipment is safely related for up to 300lbs.
- You may not participate if you are pregnant.
- You may not participate if you are under the influence of drugs or alcohol.
- Recent surgery, or have a current injury.
* If you have any health concerns, we recommend you consult your doctor before booking a class.*
+How long are your classes?
All of our classes are 45 minutes long.
+Can I cancel my reoccurring class package that I purchased before the commitment is up?
Once you have reached the 3 month commitment, reoccurring packages automatically renew each month. Please email us at least 24 hours before your renewal date in order to cancel.
*NO Refunds or Exceptions*
+Can I cancel a class I have scheduled?
You may cancel your class up to 3 hours before your scheduled class time starts.
*If you do not cancel 3 hours before class, you will be charged a late cancellation fee of $5 and the loss of a class credit. If you no show a class, you will be charged a no show fee of $10 plus the loss of a class credit.
(No exceptions or refunds)
+Are there any arrival directions?
If this is your first class, please arrive at least 10-15 minutes early.
+Can I come late to class?
Please be on time for your scheduled class, this allows our instructors to start class on time without any disruptions. Please note, if you are more than 5 minutes late, you will miss your class, and will not be refunded.
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+What is Sweat Club's phone and recording policy?
To keep classes focused and distraction free, please silence your phones. No calls or texts during class. Short clips are allowed if no one else is in the video. Filming the entire class is not permitted.
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+What should I bring to a Heated Class?
A non-slip mat sized TOWEL and water are required for all Hot classes. You may bring your own towel, or we sell and rent these at the studio.
+Do I have to take a Level 1 Bungee class?
Everyone, regardless of fitness level, must take our Level 1 Bungee class. You are more than welcome to take a Level 1 class as many times as you would like!
+Why would a class get canceled?
**It takes 3 people to make a class, if there are not 3 people registered 3 hours before the class starts we will make a decision to cancel the class.**
+Do we provide child care?
At this time we currently do not have child care and children are not allowed in the studio.
+Will we have lockers for personal belongings?
No, we do not have lockers. Our studio is open concept and you will be able to keep your belongings within the site!
*Note, we are not responsible for items lost or damaged at Sweat Club.